FAQ

1. What is your return policy?

We accept returns or exchanges within 30 days of the delivery date. Items must be unused, in original condition, and returned with all original packaging and tags.

2. Can I return customized or personalized items?

Customized or personalized products are not eligible for return unless they arrive damaged or defective.

3. How do I start a return or exchange?

Please contact our customer service team with your order number and reason for return. We’ll provide you with instructions on how to return your item(s).

4. When will I receive my refund?

After we receive and inspect the returned item(s), refunds are processed within 7 to 10 business days and credited back to the original payment method.

5. Do I have to pay for return shipping?

Yes, customers are responsible for return shipping unless the item is defective, damaged, or sent incorrectly. In such cases, we will cover the return shipping costs.

6. What if I received a damaged or incorrect item?

If your item arrived damaged or incorrect, please contact us immediately. We will arrange for a replacement or a full refund at no additional cost.

7. How can I contact customer service?

You can reach us through the following channels:

• Address: 11886 E Fair Avenue, Greenwood Village, CO 80111, USA

• Phone: +1 (303) 818-4887

• Email: [email protected]

We’re here to help and will respond to all inquiries as quickly as possible.